![]() This screen will now attempt to authenticate your account for access. Select the ‘Reset password’ link on the sign-in screen underneath the password box.Įnter your council email address and click ‘Next’. Modified on: Thu, 14 Jul, 2022 at 10:22 AMĪll forgotten or lost passwords can now be reset without requiring IT assistance, by simply following the ‘Reset Password’ function at the sign-in screen. If you have tried all of the suggestions above and you still cannot remember your Master Password the only option left is to delete your account and start over.Solution home Working remotely and out of hours Password changes and resets Self Service Password Reset Your Master Password is now changed and you can log in to your other device using your new Master Password.Authenticate using your fingerprint or face.From the login screen click Forgot your password.If you are logged in to the app you will need to log out by tapping the menu and choosing Lock and then Cancel on the face or fingerprint screen, and then tap Unlock with Master Password.Open the Password Boss app on your Android device.Note: if you have not previously accessed your Password Boss account from your Android device, this process will not work for you. If you have an Android device connected to your Password Boss account AND you have enabled either fingerprint or face authentication on your Android device, you can change your Master Password from your android device without losing any of your account data. If you have an earlier version of the Password Boss app, upgrade to or later before following these instructions. This feature requires version or later of the Password boss app. Your previous Master Password is now your current Master Password. ![]() Enter the verification code and you will be in your account.The verification code will be sent to your email address. You will be prompted to enter a verification code to confirm your device on your account.You can now login to your Password Boss account using your previous Master Password.Your account will now be restored to your previous Master Password.Enter the verification codein the portal and click Restore Account.A verification code will be sent to your email addressto confirm your identity.Enter your email address and click Continue.Click on the Forgot your password? link.this feature is only available if you have backups enabled for your account.Īny changes made since your Master Password was changed will be lost. ![]() If you changed your Master Password within the last 14 days we may have the ability to restore your account to the previous Master Password.
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